Customer Service Administrator Job in BH8 8GS

Customer Service Administrator Job in BH8 8GS. Apply for the latest BH8 8GS jobs in Accounting/Financial/Insurance.

Customer Service Administrator Job in BH8 8GS

Job Description
Overview

To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

Customer Service Administrator

Bournemouth

Starting from £20,200 + Benefits

Monday – Friday office hours

Are you looking to progress your career within Administration / Customer Service?

Help to meet our customers’ needs as a Customer Service Administrator with Link Groups Smart Pensions Team.

As a Customer Service Administrator, you’ll be handling our customer enquiries via email, letter and telephone and providing a great customer experience.

If you’re looking for your next step within Administration, then this could be a great opportunity for you.

What you’ll be doing:

You will be handling our customer enquiries via email, letter and telephone, providing a great customer experience.

The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.

Demonstrate care and empathy for our customers and their needs when handling customer enquiries.

Achieve high standards of quality, efficiency, and productivity.

Build and maintain relationships through the delivery of customer requests within timeliness standards set.

Take personal responsibility for meeting deadlines and resolving customer concerns. 

Demonstrate adherence to customer focus and conduct policy.

Demonstrate flexibility and collaboration towards meeting customer and business needs.

What we’re looking for:

Customer centric mind set and experience of working in customer service / administration.

Ability to work to a high level of accuracy and deliver the best customer service.

Demonstrate a flexible approach towards changing business needs.

Professional attitude.

Good IT skills.

Good standard of education – Maths and English GCSE grade C+

About Link Group / R&SS:

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability, and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

What’s in it for you?

A very competitive basic salary plus benefits.

23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.

Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.

The possibility of working from home, flexible working or working part-time options are available.

You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative, and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees

Job Type: Permanent, Full Time
Location: BH8 8GS
Category: Accounting/Financial/Insurance
City: Bournemouth
County: Dorset
Country: United Kingdom
Salary: £20200 – £22000/annum
Benefits: