Customer Relationship Manager Job in Blackpool

Customer Relationship Manager Job in Blackpool. Apply for the latest Blackpool jobs in Accounting/Financial/Insurance.

Customer Relationship Manager Job in Blackpool

Job Description
The role

A PE-backed Financial Services company in Blackpool looking for a hard-working, career driven collections agent to join them on the journey of continued growth and success. The Group employs over 500 people across five offices. Pride themselves on their excellent customer service and have a 98% positive approval rating from customers. But it's not just customers who thrive. Employees also have the opportunity to achieve their full potential. With four strategic pillars, Reward, Track, Improve and Assist, at the heart of the business, employees have a clear focus and career direction. This is a critical appointment which offers the chance to add value across the business.

Your Responsibilities:

Accountability and ownership of individual performance and contribution to personal development and achieving KPI’s set by the business.
Empathise and effectively listen to the customer to provide a fair outcome and positive experience.
Accurately assess and manage the risks associated with customers who are experiencing financial difficulties.
Identify any potential vulnerability indicators
Keep detailed and accurate customer records
Responsibility for daily workflow completion in line with the collection’s strategy.
Effectively and professionally communicate with 3rd parties
Develop and maintain a good level of knowledge of the relevant industry sector.
What we're looking for:

The successful candidate will demonstrate the following experience skills and behaviours:

Experience in a similar role within a financial services collection’s environment is preferable.
Understanding of how to interpret management information reports to enhance performance.
Ability to positively contribute to a team.
Ability to self-motivate and use own initiative to achieve individual target
Honesty and reliability
Good organisational and time management skills
Strong communication skills with the ability to actively listen and show empathy.
Excellent written and oral communication skills

Job Type: Permanent, Full Time
Location: Blackpool
Category: Accounting/Financial/Insurance
City: Squires Gate
County: Lancashire
Country: United Kingdom
Salary: £20000 – £24000/annum
Benefits: