Change Analyst Job in Belfast, County Antrim

Change Analyst Job in Belfast, County Antrim. Apply for the latest Belfast, County Antrim jobs in Accounting/Financial/Insurance.

Change Analyst Job in Belfast, County Antrim

Job Description
Job Title: Change Analyst

Location: Belfast – 40% office based

Full time – 35 hours

*12 Months Fixed Term Contract*

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About Us

We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market. But guess what, we're not your traditional financial services company, and we're not just looking for traditional financial services people. We need agile operators who can quickly find solutions and are committed to doing the right thing for our customers.

We are passionate about our strong purpose of helping people achieve a better later life, and our culture is built around our identity of being Just. We do the right thing in the right way. Collaborating and valuing differences makes us a successful team in which everyone feels included. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.

In 2021 we were named as one of the UK's 100 Best Large Companies to Work For and accredited as a 2-star organisation, representing outstanding levels of engagement. Alongside these, we were also recognised in the following Best Companies categories: Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work for and Northern Ireland's 10 Best Companies to Work For. We're extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

The Role

The purpose of the Change Analyst role is to support the delivery of initiatives detailed in the HUBFS business plan (e.g. the introduction of new propositions or the onboarding of new Partners), whilst also managing the change backlog of incidents and requests

Examples of Key Activities

Assess the impact of proposed operational 'change'
Work closely and share knowledge with stakeholders across Just and HUBFS
Gather, represent and articulate operational requirements
Write/Review user stories and use acceptance criteria to sign off subsequent delivery
Configure the CRM or Omni-Channel solution to support required operational 'change'
Perform user acceptance testing
Provide training for operations teams
Manage the creation and/or amendment of Customer facing letters/emails
Manage the review and approval process for Customer facing letters/emails
As-Is and To-Be process mapping*Please note this is a 12 month fixed term opportunity*

Qualifications

Degree or professional equivalent, or significant experience in similar role (essential)
Formal Lean qualification e.g. 1c (desirable)
Formal Agile qualification e.g. SCRUM (desirable)Skills

Customer centricity, i.e. identifies Customers and sees the problem from their perspective
Resilient and able to adapt, working hands-on when required
Excellent interpersonal and collaboration skills
Excellent communication skills (i.e. written, verbal & visualisation)
Pro-active and dynamic within their approach to assigned work
Highly organised with a high level of self-motivation and enthusiasm to succeed
Ability to plan, manage & prioritise own workload, e.g. personal planning, organisations
Ability to work on own initiative and as part of a team
Ability to multi-task whilst having the persistence to see a job through to conclusion
Objectivity and strong analytical skills
Good facilitation and listening skills
Highly accurate and quality focusedKnowledge

An understanding of the context of a life company (Just) & distribution company (HUBFS)
An understanding of the retirement products distributed by HUBFS
Knowledge of the Agile methodology (i.e. mindset & methods) and how to apply to one's own work assignmentsExperience

Working in the Financial Services industry, ideally in the Life & Pensions sector
Working in an Agile 'change environment' with methodologies such as SCRUM
Supporting formal 'business change' initiatives and managing 'small change'
Achieving system/process improvements and ability to design with the Customer in mind
Communicating ideas or detail to a small group of peopleWorking for us, you get your Just Rewards

A Competitive Salary, amazing Pension Scheme and Life Assurance
Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus several additional purchase options available for you and your loved ones

Job Type: Contract, Full Time
Location: Belfast, County Antrim
Category: Accounting/Financial/Insurance
City: Belfast
County: County Antrim
Country: United Kingdom
Salary:
Benefits: