Call Handler Job in London

Call Handler Job in London. Apply for the latest London jobs in Accounting/Financial/Insurance.

Call Handler Job in London

Job Description
We are looking for experienced call handlers to support a major UK bank's customers who have fallen into debt and arrears. This is a major long term contract being run by a 'Big Four' financial services firm. This is purely a work from home position, both job and and training are all provided remotely.
Job Description:
* Taking inbound calls as a representative of the bank.
* Providing solutions to customers who have fallen into arrears.
* Identifying vulnerable customers and offering suitable solutions.
* Understanding complex financial packages.
* Completing income and expenditure forms.
* Communicating solutions via telephone.
* Meeting quality targets.
* Escalating necessary issues to supervisors.
Required Experience:
* Several years of call centre experience in financial services (essential).
* Experience of working with customer debt management or insolvency (essential).
* Knowledge of FCA guidelines is ideal.
* Excellent telephone manner.
* Good interpersonal skills.
* Experience of working with vulnerable customers.
This is a work from home opportunity, the client will be providing the required equipment. IMPORTANT: You must have adequate space to work from home and receive calls throughout the working day. You must also work nearby your router to connect via Ethernet cable.
If you would like to be considered, please send your CV to Diana Duggan Associates without delay

Job Type: Contract, Full Time
Location: London
Category: Accounting/Financial/Insurance
City: London
County: London
Country: United Kingdom
Salary: £150/day
Benefits: