Administration Support Analyst Job in Winchester, Hampshire

Administration Support Analyst Job in Winchester, Hampshire. Apply for the latest Winchester, Hampshire jobs in Accounting/Financial/Insurance.

Administration Support Analyst Job in Winchester, Hampshire

Job Description
An opportunity has arisen to join this Winchester based organisation as an Technical Administration Support Analyst on a permanent basis. This position requires someone who is a good communicator, well organised, flexible and proactive, who can efficiently undertake a wide and varied range of systems and process related tasks.

This is a full time hybrid role working 2 days in the office. Successful candidates must be willing to travel to both offices (London approx once a month)

Duties

The tasks the team carry out are many and varied, but would typically include:

* preparing data for and running/checking bulk updates

* preparing and loading documents to our systems and websites

* security administration

* policing how users are using systems

* running and collating regular and one-off reports

* systems testing

* technical user support, managing queries, resolving or escalating problems

* ad hoc tasks and projects

Key Skills

* Excellent organisational skills

* Good communication skills (written and oral)

* Experience of working in user support/ helpdesk environment

* Some knowledge of pension scheme administration

Providing support within the team to:

* Track, update and manage calls to resolutions and escalating when necessary

* Manage regular communications with client teams regarding updates to calls.

* Ensure requests are managed and resolved within agreed service level targets.

* Verify user satisfaction before resolving problems and requests

* Experience of Microsoft Office

* Ability and willingness to follow processes, maintain documentation, including check-list and process guides, to meet audit requirements and compliance of work carried out

* Awareness of the importance of the General Data Protection Regulations and how to apply them

* A full understanding of office procedures – e.g., time recording, answering telephones, timekeeping, absences;

If you do not hear from a Consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful

Job Type: Permanent, Full Time
Location: Winchester, Hampshire
Category: Accounting/Financial/Insurance
City: Winchester
County: Hampshire
Country: United Kingdom
Salary:
Benefits: