Senior Operations Manager - Primary Servicing Job in Uxbridge, London

Senior Operations Manager – Primary Servicing Job in Uxbridge, London. Apply for the latest Uxbridge, London jobs in Accounting/Financial/Insurance.

Senior Operations Manager – Primary Servicing Job in Uxbridge, London

Job Description
Are you a skilled manager with experience in mortgage servicing looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Senior Operations Manager with proven experience in the oversight of operations teams.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for a Senior Operations Manager to join our dynamic and growing team in Uxbridge.

We are looking for highly motivated professionals with experience in management of operational teams who administer residential mortgage and loan portfolios from inception through to redemption, in a highly customer-focused environment within the financial services sector.

Your role will involve the day-to-day management and oversight of experienced mortgage administration teams, client Relationship management, and system/operational development.

You will be working within an established department that is a key part of Pepper's operations, and you will receive ample support so that you can be successful in your role.

We would like to hear from candidates with strong mortgage administration experience and who are able to oversee several teams, and are highly organised, motivated, and able to work effectively and accurately.

As a Senior Operations Manager, your key responsibilities will include:

Delivery of SLA objectives across multiple areas
Oversight of recruitment in terms of quality and headcount
Management of the department succession plan
Delivery of department engagement plan
Delivery of performance data to Operations, Governance, and Board
Management of complaint volumes and RCA
Oversight of QA activity
Delivery of internal audit and GRC actions
Oversight of procedure update schedule
Chairing of client governance meetings and associated working groups
Attendance and reporting into the Loan Management Committee
Oversight of department training matrix
Establishing and maintaining appropriate internal control safeguards
Interact with other senior managers to provide project management expertise to deliver change
Implementation of new client originations and back books
Implementation of system enhancements to deliver efficiencies, regulatory compliance, and to mitigate risks to the businessWe welcome applications for this Senior Operations Manager role from candidates with experience in the following areas: Residential Mortgages, Mortgage Servicing, Primary Servicing, Senior Operations, Operations, Mortgages, Mortgage Administration, Operational Development, Governance, Management.

Benefits

Private medical insurance
Salary Sacrifice Pension matched up to 8%
Life Assurance
25 days holiday increasing with length of service
Season ticket loans
Cycle to Work Scheme
Employee Assistance Programme
Enhanced Maternity and Paternity package
Reward & Recognition Program
Eye care
Wellbeing days
Volunteering days
Payroll Giving
Relaxed dress code
Discounted gym membership
Local and national discounts

Essential Skills

We're looking for candidates with prior exposure to mortgage servicing operations, who can consistently deliver outstanding operational development and client relationship management, and who have a rudimentary understanding of relevant regulation and associated legislative policy and the impact this has on the role, particularly as they relate to loan and mortgage products.

Desirable Skills

In addition, you must be able to:

Be self-reliant and self-motivated
Be detail-orientated, well organised, and able to work to multiple tight deadlines
Take ownership of responsibilities allocated to you
Embrace, drive, and champion change to improve the working environment
Form productive relationships at all levels
Demonstrate advanced communication and presentation skills
Work well with data, identifying requirements and using evidence-based decisions to achieve objectives
Continually assess, oversee, and work within established internal controls, and maintain a high standard of quality across all your tasks

About Company

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users – and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage

Job Type: Permanent, Full Time
Location: Uxbridge, London
Category: Accounting/Financial/Insurance
City: Uxbridge
County: Greater London
Country: United Kingdom
Salary: £60000 – £70000/annum
Benefits: