Head of Customer Operations (Water) Job in Worthing

Head of Customer Operations (Water) Job in Worthing. Apply for the latest Worthing jobs in Accounting/Financial/Insurance.

Head of Customer Operations (Water) Job in Worthing

Job Description
Ref: 14003

Job Title: Head of Customer Operations (Water)

Location: Worthing, Sussex

Salary:  £55,000 – £70,000

Do you have experience in back-office operations and its associated processes for a Business Water supplier? Are you looking to develop your career to the next level? Our client will be entering the retail water market, with a vision to build a trusted water supplier by offering their customers unprecedented transparency. You will be recruit, develop, and lead a team who share their big ambitions, enthusiasm and are intent on making a change in the energy industry. Could you be our new Operations Lead? If so, apply now.

Responsibilities will include:              

Defining and integrating core CRM, billing and telephony capability to enable an effective and efficient operation for the day-to-day management of the business
Enabling growth in domestic customer numbers to meet business growth targets
Develop and implement a strategy for customer services and industry operations, creating the most trusted energy supplier in the UK.
As part of management team, you will be responsible for maintaining an open, engaging, and dynamic work environment, with a commitment to outstanding customer care.
Oversee the hiring, training and day-to-day management of customer services and operations teams. Leading and motivating these teams from the front, using multiple KPIs at team and individual level to track performance and drive achievement.
Outline processes to manage billing runs and bad debt, as well as liaising with third parties to ensure both internal and external standards are met.

Skills and Experience Required:

Detailed understanding of back-office energy retail and leading customer service strategies
Essential to have industry knowledge of UK domestic energy market and regulatory processes.
Working knowledge of energy industry operations, settlements, and handling of data flows.
Energy retail experience with an emphasis on the domestic market
Passionate about customer excellence.
Experience in managing a growing customer services team; setting productivity objectives and supporting the team to deliver to high standards.
A flexible hands-on approach with strong problem-solving skills.
Strong team leader, with confident and clear communication skills

Job Type: Permanent, Full Time
Location: Worthing
Category: Accounting/Financial/Insurance
City: Worthing
County: West Sussex
Country: United Kingdom
Salary: £55000 – £70000/annum
Benefits: