Customer Service Advisor Job in Leicester, Leicestershire

Customer Service Advisor Job in Leicester, Leicestershire. Apply for the latest Leicester, Leicestershire jobs in Accounting/Financial/Insurance.

Customer Service Advisor Job in Leicester, Leicestershire

Job Description
The tasks and duties listed below are intended to describe the general nature and responsibilities of this role. They are not intended to be an exhaustive list and the post holder is expected to undertake any reasonable request from a caseworker.

Client Details

Leading Financial Services company based in Leicester City centre.

Description

The responsibilities of a Customer Service Advisor include:

Make outbound calls to lender clients to chase mortgage advances;
Make outbound calls to lender clients to request updates or chase information;
Take inbound calls during busy periods;
Carry out identification checks;
Process mortgage offers;
Chase any borrowers outstanding documentation required to proceed to completion where requested to do so;
Process incoming questionnaire packs from borrowers;
Process any miscellaneous post;
Process redemption statementProfile

The successful Customer Service Advisor will portray the below:

Some experience in using IT skills, in particular experience of using a case management system;
An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately;
A flexible and adaptable approach to work;
Strong commitment to client care and to providing a friendly and helpful service;
Excellent written and verbal communication skills;

Job Offer

The benefits of being a Customer Service Advisor include:

Hybrid working
Full training
Competitive salary
Pension
Progression opportunities

Job Type: Permanent, Full Time
Location: Leicester, Leicestershire
Category: Accounting/Financial/Insurance
City: Leicester
County: Leicestershire
Country: United Kingdom
Salary: £20000 – £21000/annum pension, hybrid working
Benefits: pension, hybrid working