Claims Handler Job in NG17, Sutton in Ashfield, Nottinghamshire. Apply for the latest NG17, Sutton in Ashfield, Nottinghamshire jobs in Accounting/Financial/Insurance.
Claims Handler Job in NG17, Sutton in Ashfield, Nottinghamshire
Job Description
Claims Handler
VIP Management Solutions are looking for a claims handler to work in our busy Sutton-In-Ashfield based office dealing with fire & water damaged properties on behalf of insurance claims.
We pride ourselves in restoring damaged items to their pre-loss condition, ensuring we reduce the impact on the environment, removing the need for more waste entering landfill. This is also an important part of a claim for our customers, who hold sentimental value over the damaged items. We restore, rather than replace and bring them back to life and return them to our customers.
We are a family run business and ensure anyone joining us is welcomed into the family, where everyone is ready to help everyone and chips in where needed, whether that is their role or not.
We are looking for people who are passionate about helping the customer get back into their property as quickly as possible. As a claims handler you will be responsible for managing the claim throughout its lifecycle ensuring that all parties are kept informed of progress.
Claims Handler Responsibilities:
* Take reports of new claims from our clients / customers and allocating to appropriate technician.
* Close liaison with all interested parties throughout the claim lifecycle.
* Answer and manage all calls in an efficient, professional, and empathetic manner.
* Identify and respond to customer needs, proactively communicating to reduce failure demand.
* Provide support for our restoration technicians, communicating challenges and helping to problem solve any issues.
* Update the online claims management system and any other online system.
* Manage claims from end-to-end, ensuring they are closed in a timely manner and that subsequent invoicing is clear and consistent.
* Identify and handle complaints and escalate to the team leader as necessary.
* Ensure processing deadlines are met as required.
* Develop technical knowledge to support technicians and insurance companies.
* Other duties as delegated from time to time by your line manager or any other person designated in their absence.
Claims Handler Requirements:
* Knowledge or experience of claims is ideal however we can consider candidates who have experience of working in a customer facing/office environment
* Highly organised, good level of attention to detail and can prioritise a busy workload
* Ability to manage complex situations
* Ability to utilise qualities such as empathy, tact, assertiveness, and diplomacy when talking to our customers, understanding that our customer could be distraught and concerned following an incident.
* Excellent problem-solving abilities
* Active listening skills
* Aptitude to make real time decisions based on changing information
* Ability to manage own workload and work under pressure to meet deadlines
* Strong relationship building skills
* Commitment to the customer environment
* Excellent communication skills both written and verbal
* Team player – willing to share knowledge with others
* IT Literate – Confidently operating across multiple systems / portals.
* Passionate about service delivery excellence
Job Type: Permanent, Full Time
Location: NG17, Sutton in Ashfield, Nottinghamshire
Category: Accounting/Financial/Insurance
City: Sutton in Ashfield
County: Nottinghamshire
Country: United Kingdom
Salary: £19760 – £20800/annum
Benefits:
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