Business and service delivery manager Job in Nationwide

Business and service delivery manager Job in Nationwide. Apply for the latest Nationwide jobs in Accounting/Financial/Insurance.

Business and service delivery manager Job in Nationwide

Job Description
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As a Business and Service Delivery Manager, you will play a critical role within the Chief Resilience & Control Office, reporting to the Business and Service Delivery Senior Manager within CRCO Business and Service Management. Supporting the development and delivery of the Service Management capability across CRCO and working alongside HR supporting the delivery of key Resourcing, Culture and Talent programmes across the organisation to engender and embed a strong Resilience Culture across the Bank.

The difference you'll make.

Identifying and engaging senior stakeholder groups, defining, and tracking the key activities across the function and defining what successful delivery looks like to our internal clients.

Building and driving the Service Management Framework including the definition and outline of KPI's to track and monitor the Maturity, Growth and Performance of our key strategic services over time

Developing and maintaining of the CRCO Service Catalogue, working alongside key Stakeholders and SMEs to identify, define and understanding the key metrics across the function.

Partnering with senior leaders, key stakeholders, and HR colleague to shape, develop and deliver the People Strategy for CRCO in line with the needs and priorities across COO.

Driving key colleague initiatives across CRCO, including workforce, planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement and performance management

What you'll bring.

Experience of Business Management, clear focus on strategy, Innovative thinker, change enabler, driving value add enhancements to the Chief Resilience and Controls Office Operating Model
Experience of building a Service Catalogue and defining key metrics to track performance against maturity targets, experience of working on projects with a Target Operating Model (TOM) redesign

It would also be nice for you to have.

Broad experience of change management and implementation of change initiatives.

Broad experience of stakeholder engagement and communication for multiple user groups.

Demonstrates awareness and understanding of Santander's business strategy and model and translates vision into priorities and direction

Broad and comprehensive understanding of the concepts and principles within service and delivery management.

What else you need to know.

This is a permanent position and offer Fully Flexible Location Contract. We offer flexible working between home and one of our Head Office Locations.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs

Eligible for a discretionary performance-related annual bonus

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

£6,000 car allowance per year

Company funded individual private medical insurance

Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

Share in Santander's success by investing in our share plans

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose – to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework – to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at (url removed) or call (phone number removed).

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Job Type: Permanent, Full Time
Location: Nationwide
Category: Accounting/Financial/Insurance
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County:
Country: United Kingdom
Salary:
Benefits: