Mortgage Arrears Asset Manager - remote working Job in Nationwide

Mortgage Arrears Asset Manager – remote working Job in Nationwide. Apply for the latest Nationwide jobs in Accounting/Financial/Insurance.

Mortgage Arrears Asset Manager – remote working Job in Nationwide

Job Description
RoleTitle: Asset Manager
Reports To: Asset Management Team Leader
Department:Operations:Asset Management
Key Accountabilities:
* Proactively manage all assigned mortgage accounts
* Effectively manage post on assigned accounts
* Fully understand customers’ circumstances to identify appropriate solutions
* Ensure that the appropriate business policies and procedures are followed and work within approved mandate authority level at all times.
* Administer correspondence from borrowers and take the relevant action within agreed time-scales.
* Update the account with details of each action and conversation.
* Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation,Fraud awareness.
* Achieve individual/team targets
* Ensure all communications are in line with Company policies,standards and procedures
* Develop and maintain strong business relationships with other teams and in particular, working closely with Customer Services,Compliance,Legal & external service providers
* To treat customers fairly at all times
* Ensure that all mandatory training is completed in a timely and effective manner
* Proactively manage own personal development
* Ad hoc requirements as requested by Manager.
Essential Skills/Qualifications:
* Proven customer service experiencei deally with a Financial Services/Mortgage company.
* Able to effectively communicate with people in challenging situations.
* Able to work to targets and be used to a pressurised environment.
* Excellent time management skills and to be able to manage and make effective decisions as and when required.
* Possess strong negotiation, objection handling and problem-solving skills in order to quickly resolve disputes.
* Ability to articulate options and solutions in a clear and concise manner
* Will have worked in a volume debt collection business in both in bound and out bound environments.
* Display and prove behaviours consistent with regulation and compliance with the principles of Treating Customer Fairly.
* An understanding of FCA regulations essential.
* Be able to successfully pass a reference and credit check
* Excellent time management skills
* Ability to effectively meet targets in a pressurised environment
DesirableSkills/Qualifications:
* Mathematics to a minimum GCSE level
* CeMAP qualified
* Understanding of the litigation process relating to secured loans/mortgages
* Understanding of property valuations

Job Type: Permanent, Full Time
Location: Nationwide
Category: Accounting/Financial/Insurance
City:
County:
Country: United Kingdom
Salary: £24000 – £28000/annum
Benefits: