Digital Product Owner Job in Manchester, Glasgow & Others

Digital Product Owner Job in Manchester, Glasgow & Others. Apply for the latest Manchester, Glasgow & Others jobs in Accounting/Financial/Insurance.

Digital Product Owner Job in Manchester, Glasgow & Others

Job Description
Due to continued growth of Arrow Global we have a fantastic opportunity as a Product Owner – Digital to join the Group. The successful individual will have key responsibilities and expectations which will be exciting and diverse, with end to end ownership of our online portals, non-voice (i.e. SMS, email, webchat), social media and our digital customer communications.

What will you be doing?

Build and own a long-term strategy, vision and roadmap for each of the products within the Operational Digital Roadmap
Serve as the voice of our customers and our colleagues
Establish and deliver the features on the product roadmap
Deliver initiatives through relevant teams including close working relationships with Development teams and/or third parties
Test, measure, learn with key performance indicators
Monitor results and performance through multiple lenses including customer, commercial and colleague experience
Provide regular updates to the wider business on performance and trends
Develop reporting and monitoring capabilities
Support wider Product team initiatives, including development of new products and/or journeysIs this you?

Product Owner background in digital platform infrastructure and modernisation efforts, preferred.
Strong knowledge and experience of digital client trends
Robust understanding of a Product Owner role and the Agile framework
Exceptional digital capabilities and deep understanding of how digital solutions can improve customer/colleague experiences as well as revenue performance
Vast experience in leading digital output on small and medium projects in a fast-paced environment – ensuring smooth change delivery, testing and controls in place
Solid understanding of Customer Experience, User Centred Design and Web Design
Good understanding of A/B and MVT testing and successful application
Experience of using Omni Channel customer communication solutions and chat bots / conversational AI
Using technologies such as Azure DevOps / Jira, Azure Applications Insights and Microsoft Clarity (or other similar tools and platforms)
Good communication, influencing skills and confident in communicating with stakeholders both internal and external both written and verbal
Effective prioritisation and organisational skills, ability to manage multiple competing priorities in a fast-paced environment
An executor who is proactive at getting things done through effective collaboration and ability to identify and lead the Agile team to manage issues, risk and expectation, with minimal supervisionWhy Arrow Global?

Arrow Global Group is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.

We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs and the opportunity to work collaboratively with multiple European countries

Job Type: Permanent, Full Time
Location: Manchester, Glasgow & Others
Category: Accounting/Financial/Insurance
City: Manchester
County: Greater Manchester
Country: United Kingdom
Salary:
Benefits: